Financial

10.jpgWe never want costs to stand in the way of quality treatment, which is why we are dedicated to providing our patients with care that is both effective and affordable. Your treatment plan will include a breakdown of all applicable fees, and we will inform you of all costs before treatment is administered. We offer a variety of payment options to meet your needs.

If you have any questions about financing or payment, ask us! We will thoroughly explain your choices and work hard to accommodate you.

Insurance

Our office is committed to helping you maximize your insurance benefits. Because insurance policies vary, we can only estimate your coverage in good faith but cannot guarantee coverage due to the complexities of insurance contracts.

When you first visit our office, bring your current insurance card with you. If you change insurance companies or join another employer’s plan, please be sure to let us know. If an insurance referral is necessary, please bring the completed form with you to your appointment.

We will fully attempt to help you receive full insurance benefits; however, you are personally responsible for your account, and we encourage you to contact us if your policy has not paid within a reasonable timeframe. If we are not contracted under your insurance, you will be given a copy of services and charges to file with your insurance claim form.

Questions about Accounting

Will I get a statement on my account every month?

We do not normally send a statement on the status of your account. Only if your account becomes past due will you get statement from our office. If you want to check the status of your account, see if any insurance payments have been received or make a payment by credit card, check out the online account feature of this website.

How can I make a payment or make special financial arrangements?

To make special financial arrangements, you must call or e-mail our Office Manager or Financial Coordinator.

Can I have my credit card billed monthly to cover my payments?

To have your credit card billed monthly, contact the Financial Coordinator either by phone or by e-mail, and she can send you the proper form.

Can I have my monthly payments withdrawn directly from my checking account?

We now have the ability to use automatic debit so that monthly payments can be transferred directly from your checking account to cover any orthodontic services. To sign up for this service, contact the Financial Coordinator. She can send a simple form to complete and return with a voided check from the account you want to use.

What if I have a question about my bill?

Some questions can be handled easily by e-mail. More complex questions may require a phone call during regular business hours.